AI for Hospitality

I run a pub. I know how hospitality works — the margins are thin, the hours are long, and every minute counts. That's exactly why I started building software for this industry, and why I still use my own software behind the bar every day.

From point-of-sale and staff scheduling to stock management and online ordering, I've built tools that real hospitality businesses rely on. And increasingly, I'm adding AI to make them smarter — without the gimmicks.

Omni Tend — Built for Hospitality, Used Every Day

Omni Tend is a point-of-sale and business management platform I built from scratch and use daily to run the Green Dragon in Bungay. It handles till operations, stock, Stripe payments, staff scheduling, and HMRC Making Tax Digital. I built it because nothing off the shelf did what I actually needed — so if it doesn't work in practice, I'm the first to know.

See all case studies

Software I've built for hospitality

Point of sale & ordering

Omni Tend runs tills, online ordering, and click-and-collect. It even powers online ordering for Giddens & Thompson, an independent greengrocer. Built for the realities of a busy counter.

Stock & waste control

Stockula uses AI to help kitchens track stock, predict usage, and cut waste. Built for commercial kitchens, not warehouses.

Staff scheduling

Mike's Rotas handles 200+ shifts a month with push notifications. Staff see their rota on their phone; managers update it in seconds.

Where AI is genuinely useful in hospitality

Hospitality is full of small, repetitive jobs that quietly add up. The ones worth handing to AI are usually:

Stock and waste — predicting usage so you order the right amount and bin less of it. This is what Stockula does.
Guest feedback at scale — for the Black Shuck Festival in Bungay, I built a system that reads hundreds of survey responses after each event and turns them into clear themes and recommendations. The same approach works for review sites and post-stay surveys.
Admin and compliance — allergen and menu information, supplier invoices, and the tax and record-keeping that nobody enjoys.
Communications — drafting replies to enquiries, bookings, and reviews in your own voice, so they don't sit in an inbox for two days.

I build for the way hospitality actually runs

Most hospitality software is built by people who've never worked a Saturday night service. I have — and still do. That means the things I build cope with busy periods, dodgy back-room wifi, and staff who need it to be obvious, not clever.

Common questions

Do I have to replace my current till or system? No. I'd rather connect to what works and fix what doesn't. A full Omni Tend rollout is an option, not a requirement.

We're a single site — is this overkill? Not at all. The Green Dragon is a single site, and that's exactly what most of these tools were built for first.

How do I know it'll pay off? Try the ROI calculator for a quick estimate, or book a call and I'll give you an honest read on whether the saving justifies the build.